Defensive Design for the Web: How to Improve Error Messages, Help, Forms, and Other Crisis Points

Matthew Linderman, 37 Signals, Jason Fried

Rated: 3.83 of 5 stars
3.83 · 6 ratings · 246 pages · Published: 01 Jan 2004
Defensive Design for the Web: How to Improve Error Messages, Help, Forms, and Other Crisis Points by Matthew Linderman, 37 Signals, Jason Fried
Defensive design is like defensive driving brought to the Web. Good site defense can make or break the customer experience. This book shows the right (and wrong) ways to get defensive, offers guidelines to prevent errors and rescue customers if a breakdown occurs.It also shows you how to evaluate and improve your own site's defensive design.
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    Defensive Design for the Web: How to Improve Error Messages, Help, Forms, and Other Crisis Points by Matthew Linderman, 37 Signals, Jason Fried

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